Payments

You can open up each bookshop in separate tabs to view all your accounts. Click on 'My Sites' next to your name in the top right-hand corner, find the shop, right click on the 'Payments' button and select 'Open Link in New Tab'. You can then go back and forth between the accounts.

We have a user guide with step-by-step instructions that you can refer to. We would also be happy to set up a virtual training session. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. stating your bookshop name and 'Batch Payments training request' in the subject line. One of our team will then be in touch to arrange a call.

Note: applicable to non-direct debit users only. If there has been a shortfall in your payment from the previous period, this will show in the Balance Summary under the list of suppliers on your 'Current Period Summary'. The value will be in the first box on the left in RED.

In your 'Current Period Summary', you will see a Balance Summary under your suppliers. If there is a credit balance carried forward from a previous payment, this will show in the first box on the left in Green.

To go back to the previous page, click on the blue arrow at the top of the page. Clicking on your bookshop name will take you to your 'Current Period Summary'.

When you click on 'Claim' next to an invoice, you will be taken to the claims form. At the top you will see any claims that have already been raised for that invoice with the claim reference number.