BatchLine (formerly Bertline) has been a stalwart of the book trade for many years and remains the most-used stock management system in the UK and Eire. Below, we'll post answers to some common queries about both BatchLine and OpenBravo. If you can't find the solution you're looking for, send an email to mail@batch.co.uk with your shop name and topic in the subject line so that we can direct your question to the right person. 

Note: Our service hours are 9am to 5pm on week days and 9am to 12pm on Saturdays and public holidays for urgent service calls. Non-urgent enquiries will usually be dealt with on the next working day.

You can download illustrated 'how-to' instructions on various aspects of BatchLine, such as electronic ordering, the goods-in process, returns and Open Bravo, from the User Guides box.

BatchLine

+One of our computers can't connect to Batchline

+Can a category be deleted?

+I’m seeing a licence error when opening BatchLine

+Where in BatchLine can I find an invoice number?

+Can you tell me our stock valuation for a given date in the past?

+How do we change the location for our backup?

+What does 'Daily Updates is Locked' mean?

+How do I unlock returns, updates, orders or scanned-goods in?

+The BatchLine icon has disappeared from my desktop

+BatchLine won't start - what can I do?

+My system won't load and there's an error at 96%

+Can I reprint customer order slips?

+Our scanner doesn't seem to be working

+The BSM icon has disappeared from my desktop

+Can we stop the scanner from appearing on our monitor when we scan a sales item?

+Can I increase the font size on version 5?

+Can BatchLine help me with my stocktake?

+Can I access BatchLine remotely?

+The system says that Bookscan and Edelweiss data has not be sent.

+Can I use an ISBN list to recategorise multiple books at once?

+Can I use an ISBN list to put books back into stock?

Open Bravo

+How do I use the Honeywell 1400g scanner?

+Can I set the default printer to email receipts?

+Tell me about Dojo integration

+Can I sell and redeem National Book Tokens on OpenBravo?

+I need to refund a customer

+How do I delete a product from Open Bravo?

+How do I add a new product?

+How do I create a new category in Open Bravo?

+What does OpenBravo cost?

Sales

+How to sell without a scanner

+Can I create an invoice from a customer order?

+How can we sell a book that has no barcode to scan?

Ordering

+How do I delete an order that has come in?

+Can I save an order and email it to a rep?

+How do I deal with a failed order?

+How to set up a default order

+How do I remove an order that wouldn’t send?

Loyalty cards

+Can we turn off the customer Loyalty Card prompt?

+Our Loyalty Card data is not synching

Reports

+Where can I find the stock history of a particular title?

+Where can I find the current value of my stock?

+Is there a CSV file of an ISBN list that has titles and prices on it?

Contact

Batch Ltd & BatchLine POS
6 Bell Yard
LONDON
WC2A 2JR

Email: mail@batch.co.uk
Switchboard: +44 (0)203 832 2430
Fax: +44 (0)20 7430 9559

BA Group

 

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