Batch - Returns

Batch Returns was designed to be more efficient and less wasteful than writing multiple return requests on pieces of paper. Today the system is used by independent bookshops and retail chains, such as WH Smith and Waterstones, as well as all the major UK publishers and distributors from Hachette to Gardners.

The costs to publishers are dependent on the volume of business going through and how that customer connects to the service. Publishers and other suppliers are advised to contact us using the contact form so we can discuss their specific needs.

Getting started...

Used correctly, Batch Returns will improve your cashflow.
All you need is access to the internet.
See your return requests 24 hours a day, 365 days of the year.
Batch supports the BIC Industry Returns Initiative (IRI), which works to eradicate waste from the supply chain.
Our secure online service guarantees a quick response that will tell you which books you can return and the amount of credit you will receive.
We even help you to print out labels: simply arrange carriage of the books back to the publisher.
Best of all, the service is free to booksellers!

Tools and resources

FAQs for booksellers
Internet Retail Returns Solution
Suppliers who use Batch Returns

Our low-cost service strips waste out of the returns process, guaranteeing substantial savings.
The system can be used on the internet or via EDI.
Whatever the size of your business, you can use Batch Returns.
Standardisation allows customers to use a single method for their returns, so there is no need to establish costly individual electronic relationships.
Thanks to clear labelling provided by the system, returns can quickly be identified.
We provide the infrastructure: you make the decisions.