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Got a question? Contact us at: mail@batch.co.uk
or call +44 (0)20 7421 4660
We're on Facebook: www.facebook.com/batch.co.uk
and Twitter @batch_services

Authorisation Deadline

Using Batch Payments? Please make a note of the forthcoming authorisation dates:

  • 26 January 2017
  • 23 February 2017
  • 28 March 2017
  • 25 April 2017
  • 25 May 2017
  • 27 June 2017

The March 2017 deadline is coming up in:

00:00:00

 

HarperCollins use Batch!

Frequently asked questions

I get a certificate error, what should I do?

Make sure you access Batch directly from www.batch.co.uk and not from a bookmarked link. Check that your PC date and clock are accurate. Also check that your machine has all the root certification authority (CA) certificates. Finally, check whether you run a piece of software called Browser Safeguard. If you do, remove it.

How do I find the balance of my funds with Batch?

Click ‘Reports’ and then ‘Bookseller Payment Status’. This will show any balance carried forward from the previous month.

When can I see the amounts I paid the suppliers for a month?

At about 7am of the morning following the closing date for authorisations the amounts paid will be in Show Period – PAST.

What do the red flags mean?

A red flag indicates an overall credit against a supplier. Such credit will be carried forward to the following month.

Can I take my credit notes before the due date that is shown on Batch?

No, you must contact the supplier about taking any credit note early.

I need to pay an invoice to a supplier before the due date shown on Batch. Is this possible?

Yes. Go to the 'Future period summary' and find the invoice you want to pay early. Click on the invoice number to show the invoice detail and click on the 'Due Date' drop down box. You then have the option of paying the invoice in the current clearance.

Do I need to pay through Batch or can I simply view the data?

Yes, you must make regular payments via Batch; if you do not, the system will lock you out after three months of inactivity.

When will I see my invoices?

You will usually see your invoices on Batch the day after they are raised.

I have accounts in different currencies, can I still use Batch?

Yes, Batch is multi-currency so we accept sterling, euros and US dollars. However, not all publishers accept all three currencies through us. Look at the list of suppliers to check their individual status.

There are invoices on Batch that I have already paid. How do I get them removed?

Select the invoice and click on the "N" button (not paying). Click on "Update" at the bottom of your page and the transaction is gone. Alternatively, e-mail mail@batch.co.uk and we will do it for you.

There are credit notes and claims on Batch that have already been resolved. Can I remove them?

Yes! Select the credit note or claim and click on the "N" button (not paying). Click on "Update" at the bottom of your page and the transaction is gone. If in doubt, e-mail mail@batch.co.uk and we will do it for you.

I've forgotten how much I paid through Batch last month. Do I need to phone you?

No. Whether you want to see your transactions for last month, six months or one year ago, simply go to "Current Period Summary", click on "Show Period" and choose "Past". Then select the month you are looking for and the payment summary will be displayed.

Will Batch save me money on bank charges?

Most definitely yes! Because you only need to make one payment to Batch, no matter how many suppliers you wish to pay, you will save on bank charges.

I am not sure which amount to transfer to Batch.

The amount to be transferred is in the "Ready for Payment" column.

Can I use Batch for copy invoices?

Yes, you can print out any invoice directly from our website. On the system you will also have a complete record of all transactions for each supplier. Some suppliers (such as Cengage) now also submit invoices as PDFs.

How do I make my payments to Batch?

If you are in the UK we will Direct Debit you on the last working day of the month. If you are in Ireland we can Direct Debit you on the last working day of the month only for the payments you are making in Euros; the same applies for your Sterling payment, provided you have a UK current account. Otherwise you will need to send your payment in cleared funds to arrive no later than the closing date for authorising. If you are in any other country, please follow this link.

I am upgrading my PC or need to reinstall BIS. How do I do that?

  • 1. Copy the (.bcd) configuration file. This will be found in the folder 'My Documents/BIS Configuration'. If this folder does not exist you have an older version of BIS. The latest version of BIS can be download here. 
  • 2. Check the data path to Sage, once you have installed and restored the data on Sage.
  • 2a. In Sage click on 'Help|About Sage' then click on the 'System Information' tab.
  • 2b. Click on 'Directories' in the left-hand pane.
  • 2c. In the right-hand pane you will see some directory names and their data paths to the right. The one you need is the 'Data Directory'. You need to enter this path in the configuration on BIS if it is different to the one already there.
  • 3. If you need to change the path open BIS. Click on 'Settings|Configuration' then click on the 'SageAccounts' tab.
  • 4. Enter the data path in the 'Value' column.

Can we use Batch to integrate with our accounting package or stock control system?

Yes, this is an area where we can help whatever your systems and will be delighted to have an informal discussion to see what we can do. Batch has developed BIS software that links Batch to the Sage Accounting system so that you will never have to key in another invoice again! The latest version can be downloaded here.

I am upgrading my Sage Line 50. Will the new version work with BIS?

Before upgrading, we strongly recommend that you contact us to check whether there are any compatibility issues.

I don't see all my publishers on Batch. Who should I tell?

The list of publishers on Batch is updated daily, so first check the Suppliers' List. If your supplier isn't there, email us and we will contact them on your behalf.

Where do you publish any new announcements or information? Are you on any social network?

We publish our latest news and information on our website and we also have a Twitter account @batch_services and can be found on Facebook at www.facebook.com/batch.co.uk. We will also send monthly reminders about the closing date for authorisation, so please ensure that you let us have a working e-mail address.