The Batch team's technical expertise is often called upon to create bespoke software solutions. For example, a major academic book retailer in Norway wanted to reduce its data integration costs when consolidating different businesses. Batch now takes data from all of that retailer's suppliers and manages the feed into their internal systems. Batch handles all changes in data from the company’s suppliers.
Two recent projects have been the ground-breaking Internet Retail Returns Solution (IRRS) that we designed for our international customers. A second service – initially developed for Penguin Random House – is the Credit Management Initiative.
Batch's Internet Retail Returns Solution (IRRS) software has automated the process of dealing with returns requests from online vendors. Macmillan Distribution (MDL) in the UK were experiencing high costs in dealing with spreadsheets from a major customer and inputting them into their system. They then had to extract the data and re-populate the spreadsheet without changing any formatting. Thanks to IRRS, MDL is now saving well in excess of eight days per month in manual inputting and manipulation.
The Credit Management Initiative (CMI) is a smart solution that we developed with The Book Service Ltd (TBS), the sales and distribution arm of global publishers Penguin Random House. CMI is a web-based system that consolidates account details from multiple ledgers so TBS's credit controllers can see all a client's information in one place. Thanks to CMI, managers at TBS can now set goals for individual credit controllers across the different strands of their business.